Frequently Asked Question:
Order Information
How do I place an order?
1. Click on the item you want to order then select quantity and click “Add to Cart”.

2. At the shopping cart page you can see the item(s) in your shopping cart. Click “Quantity” to make changes in the quantity. If you have any promocode kindly fill it up in the apply discount code. Once all the purchase done kindly click on the "PROCEED TO CHECKOUT".
3. Complete your name, phone number and address and postal code. To use a different address for billing, untick the My billing and shipping address are the same box, then fill in a different delivery address
4. Select your preferred payment method
Will I receive any order confirmation after placing an order?
How do I track my order status?
How can I change delivery address/phone number/recipient for my existing order?
How can I cancel my order?
I received the wrong configuration, what should I do?
I received damaged/defective item, what should I do?
Within how long should I inform Acer about my damage/defective/incorrect item?
Shipping Information
How much does it cost for shipping fee?
When will I receive my order?
Metro areas | 1 - 6 working days |
Non-Metro areas | 3 - 10 working days |
Will Acer call me before coming to deliver my order?
Is there any domestic area Acer cannot deliver to?
Does Acer offer international shipments?
Can Acer deliver the package to my office?
Payment Information
What payment methods are accepted?

E-Wallets
Touch N Go | Secure payments with Passcode Payments |
Grab Pay | Earn GrabRewards points to easily pay for Grab rides, GrabFoods, and more |
Setel | Secure payments with Passcode Payments |
BNPL-Atome | Pay easily with Atome in 3-month instalments with zero interest, and earn points and shopping rewards.
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Which credit cards are accepted for payment?
Do you keep my credit card details?
Can I use a credit card which is not under my name to place an order?
Where can I request an official receipt?
How can I know if my payment was successful or failed?
Wrong amount charged to my order, what should I do?
Returns and Refund
What is Acer Returns and Refunds policy?
The general requirements for returns are as follows:
The customer will need to return the product to Acer at their own risk and incur any related delivery charges. We do suggest the customer insures the shipment to avoid risk of damage or loss during shipment.
Acer reserves the right to deduct an amount from the refund at the current market price for any missing or damaged items. Depending on the particular circumstances, Acer may impose a management fees for processing the return. All possible charges will be applied before the final refund amount is issued.
Can I return an item after 7 days upon receipt?
How do I track my return status?
How do I track my return status?
Does Acer cover the shipment cost for returns?
How long does it take to replace a DOA/returned product/item?
I have returned my item to Acer, how soon will I received my refund?
Acer account
How do I register for Acer account?
I’ve forgotten my password, how can I reset it?
Others
How do I contact Acer customer service?
How do I go about servicing my product?
Where are the warranty centers?
If my product is out of warranty duration, do I need to pay for repairs?
Technical/Warranty Enquiries?