Order Information

How do I place an order?

1. Click on the item you want to order then select quantity and click “Add to Cart”.

2. At the shopping cart page you can see the item(s) in your shopping cart. Click “Quantity” to make changes in the quantity. If you have any promocode kindly fill it up in the apply discount code. Once all the purchase done kindly click on the "PROCEED TO CHECKOUT".

3. Complete your name, phone number and address and postal code. To use a different address for billing, untick the My billing and shipping address are the same box, then fill in a different delivery address

4. Select your preferred payment method

 

Will I receive any order confirmation after placing an order?

You will receive email of order confirmation with Web Invoice # number.

 

 

How do I track my order status?

If you didn't receive any email regarding the order status you may email us at acerstore.my@acer.com, please provide Web Invoice # number for tracking purposes. For shipped product You can also track your order here: Track Order

 

 

How can I change delivery address/phone number/recipient for my existing order?

You can make the changes by informing us through email acerstore.my@acer.com or by WhatsApp 019-2101388, you cannot make any changes on the shipping address/phone number/recipient details once your order start to process.

 

How can I cancel my order?

You can cancel the order by informing us through email acerstore.my@acer.com or by WhatsApp 019-2101388, you cannot cancel the order once your order start to process.

 

I received the wrong configuration, what should I do?

If the item you received is damaged/defective item, kindly fill up Online Service Request form & notify us at 03-8026 6333 or by WhatsApp 019-2101388 immediately. We will arrange to send you a replacement. Please pack the item in its original package, with full accessories and original invoice. Kindly read and follow our DOA (Defect On Arrival) terms and conditions here https://store.acer.com.my/Footer/Terms

 

I received damaged/defective item, what should I do?

If the item you received is damaged/defective item, kindly fill up Online Service Request form & notify us at 03-8026 6333or by WhatsApp 019-2101388 immediately. We will arrange to send you a replacement. Please pack the item in its original package, with full accessories and original invoice. Kindly read and follow our DOA (Defect On Arrival) terms and conditions here https://store.acer.com.my/Footer/Terms

 

Within how long should I inform Acer about my damage/defective/incorrect item?

Within seven (7) days from the delivery date

 

Shipping Information

How much does it cost for shipping fee?

Acer provide standard FREE delivery and will deliver the Products to the delivery address within Malaysia stated on the order at the time of delivery.

 

When will I receive my order?

Delivery is subject to the availability of the stock at the time of dispatch. Acer will endeavour to fulfill all orders, however makes no guarantees of the availability of stock at the time of dispatch. We aim to deliver your order within Malaysia at the following time frame:

Metro areas	1 - 6 working days
Non-Metro areas	3 - 10 working days

 

Will Acer call me before coming to deliver my order?

Our delivery team or courier partner will call you upon reaching your address.

 

Is there any domestic area Acer cannot deliver to?

We deliver by using third party logistic company. Hence, any limitation will be the limitation of our service providers.

 

Does Acer offer international shipments?

International shipment is not available at Acer at the moment.

 

Can Acer deliver the package to my office?

Acer will deliver your order following the address you provide during checkout, whether it is your house address or office address.

Payment Information

What payment methods are accepted?

Acer accepts Credit Card/Debit Card, FPX, E-wallet as well as direct bank-in.

E-Wallets

Touch N Go	Secure payments with Passcode Payments
Grab Pay	Earn GrabRewards points to easily pay for Grab rides, GrabFoods, and more
Setel	Secure payments with Passcode Payments
BNPL-Atome	Pay easily with Atome in 3-month instalments with zero interest, and earn points and shopping rewards. For orders between RM10 - RM3,000 Both credit and debit cards are accepted For more information, please visit https://www.atome.my/

 

Which credit cards are accepted for payment?

Acer accepts all Malaysian Visa and MasterCards, that is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. Please take note that we DO NOT accept Corporate Credit Card and non-Malaysian bank-issued credit cards.

 

Do you keep my credit card details?

Acer don’t store customer credit card or debit card details, every credit card or debit card transaction is handled by our appointed third-party service provider.

 

Can I use a credit card which is not under my name to place an order?

We can assist you in this case; however, it is not encouraged in terms of transaction safety. If you want to use a credit card which is not under your name, please contact us by sending email to acerstore.my@acer.com so we can provide assistance. We may need you to send us a copy of the cardholder's ID and credit card.

 

Where can I request an official receipt?

Invoice will be included on the delivery.

 

How can I know if my payment was successful or failed?

Email notification will be send to the customer if the transaction is successful.

Wrong amount charged to my order, what should I do?

If your order was indeed charged wrong amount, please contact us at 03-8026 6333or by WhatsApp 019-2101388. We will assist you right away.

 

Returns and Refund

What is Acer Returns and Refunds policy?

The general requirements for returns are as follows:

It is within seven (7) days from the delivery date

You have proof of purchase (transaction ID/order number, invoice, delivery order, bank statement)

The goods must be in new condition and returned in the original packaging along with all original accessories (including software, manuals, cables, adapter, CDs, warranty cards, etc…)

The product must not have been used or installed or had any data inputted

All sealed items must not be opened

The Samsonite Bag warranty refer to here.

The customer will need to return the product to Acer at their own risk and incur any related delivery charges. We do suggest the customer insures the shipment to avoid risk of damage or loss during shipment. 
Acer reserves the right to deduct an amount from the refund at the current market price for any missing or damaged items. Depending on the particular circumstances, Acer may impose a management fees for processing the return. All possible charges will be applied before the final refund amount is issued.

 

Can I return an item after 7 days upon receipt?

Your item cannot be returned after 7 days upon receipt; it can only be serviced. We suggest you contact and send the item directly to our warranty center for prompt assistance. You can find all the contact information of your product's warranty center on the warranty card inside your package. Kindly read more about Warranty here .

 

How do I track my return status?

To check your request status, please login to My Account and go to "Check Service Request Status". You need to enter your Service Request Number, then you can be able to check your Service Request status. You may also contact our Customer Service at 03-8026 6333 or by WhatsApp 019-2101388 for further assistance.

 

How do I track my return status?

You may contact our Customer Service at 03-8026 6333 or by WhatsApp 019-2101388 to check your return status.

Does Acer cover the shipment cost for returns?

Shipping cost for returns needs to be paid by customer.

 

How long does it take to replace a DOA/returned product/item?

Subject to stock availability and other conditions.

I have returned my item to Acer, how soon will I received my refund?

Subject to the bank processing time.

Acer account

How do I register for Acer account?

 

Sign Up

 

Login

 

 

I’ve forgotten my password, how can I reset it?

Enter your email address and click on the “Reset Password” button.

Others

How do I contact Acer customer service?

If you have any inquiry or feedback for Acer, please feel free to send email to acerstore.my@acer.com or you can call us at 03-8026 6333. Monday - Friday: 9am to 6pm We are more than happy to assist you.

How do I go about servicing my product?

You may send your product directly to our Repair Center. Find an Acer Repair Center near you here

 

Where are the warranty centers?

You may find our Warranty Center here

 

If my product is out of warranty duration, do I need to pay for repairs?

If your product is out of warranty, you will be responsible for the repairing and parts charges.

 

Technical/Warranty Enquiries?

If you have any Technical/Warranty Enquiries for Acer, please feel free to send email to ama.acercare@acer.com