Returns and Cancellations
- What is your refund policy?
- Can I return an item after 7 days upon receipt?
- How do I track my return status?
- When will I get refunded for a product which I sent back?
- How can I cancel my order?
- What is your refund policy?
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Acer will accept returns or organize a replacement if the following conditions apply:
(a) The products are damaged in transit
(b) The products are not delivered (e.g. lost in transit)
(c) There are missing items from the box
(d) The wrong items are sent
(e) The wrong configuration is sent
Unless otherwise stated in the product description, the general requirements for returns are as follows:
- It is within seven (7) days from the delivery date.
- You have proof of purchase (transaction ID/order number, invoice, delivery order, bank statement).
- The goods must be in new condition and returned in the original packaging along with all original accessories (including software, manuals, cables, adapter, CDs, warranty cards, etc…)
- The product must not have been used or installed or had any data inputted.
- All sealed items must not be opened.
Acer reserves the right to deduct an amount from the refund at the current market price for any missing or damaged items.
Depending on the particular circumstances, Acer may impose a management fees for processing the return. All possible charges will be applied before the final refund amount is issued.
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- Can I return an item after 7 days upon receipt?
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Your item cannot be returned after 7 days upon receipt; it can only be serviced. We suggest you contact and send the item directly to our warranty center for prompt assistance. You can find all the contact information of your product's warranty center on the warranty card inside your package. Kindly read more about Warranty here.
More questions? Back to Main Help Page
- How do I track my return status?
- You may contact our Customer Service at 03-8026 6333 to check your return status.
More questions? Back to Main Help Page
- When will I get refunded for a product which I sent back?
- Subject to the bank processing time.
More questions? Back to Main Help Page
- How can I cancel my order?
- You can cancel the order by informing us through email acerstore.my@acer.com or by WhatsApp 019-2101388, you cannot cancel the order once your order start to process..
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