Order Information
- When is my order going to be processed?
- What is my order status?
- What payment methods can I use?
- Should I use spaces or dashes when I enter my credit card number?
- Why is my credit card being rejected?
- When is my order going to be processed?
- While you can place your order any time of the day or night, please note that it can take up to 5 working days to process it depending on the weekday and time when it was placed.Once your order has shipped, you will be notified with an email.
More questions? Back to Main Help Page
back on top- What is my order status?
- If you have created a profile on the Acer Store, you can view your order status in the My Orders section of My Account.
More questions? Back to Main Help Page
- What payment methods can I use?
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You can use one of the following payment methods:
Acer accepts Credit Card/Debit Card, FPX, E-wallet as well as direct bank-in.
E-Wallets
Touch N Go Secure payments with Passcode Payments Grab Pay Earn GrabRewards points to easily pay for Grab rides, GrabFoods, and more Setel Secure payments with Passcode Payments BNPL-Atome Pay easily with Atome in 3-month instalments with zero interest, and earn points and shopping rewards. - For orders between RM10 - RM3,000
- Both credit and debit cards are accepted
- For more information, please visit https://www.atome.my/
During the checkout process our servers encrypt all information submitted and we do not save it anywhere. This also means that your credit card number is never fully visible to our Customer Care agents who are only able to see the last 4 digits for payment identification purposes.
More questions? Back to Main Help Page
back on top- Should I use spaces or dashes when I enter my credit card number?
- No. Please enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
More questions? Back to Main Help Page
In case of us not being able to complete your payment, please contact your bank and/or try an alternative payment method.- Why is my credit card being rejected?
More questions? Back to Main Help Page
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