Shipping Information
- How much does delivery cost?
- What is your Shipping Policy?
- Do you ship to my country?
- Has my order shipped?
- How do I get my tracking number?
- Can I change my delivery address for an order?
- How much does delivery cost?
- The Acer Store MY provide standard FREE delivery and will deliver the Products to the delivery address within Malaysia stated on the order at the time of delivery.
More questions? Back to Main Help Page
- What is your Shipping Policy?
- We provide standard FREE delivery and will deliver the Products to the delivery address within Malaysia stated on the order at the time of delivery. If for any reason we are unable to deliver to the delivery address, we reserve the right to cancel, without any liabilities or penalties, the order placed by the customer and will issue a full refund for any payment made. Once your product/s have shipped, you will be notified with an email.
- Delivery is subject to the availability of the stock at the time of dispatch. Acer will endeavour to fulfill all orders, however makes no guarantees of the availability of stock at the time of dispatch.
- Shipping times are estimated in business days. We aim to deliver your order within Malaysia at the following time frame:
In Metro areas: 1 - 6 working days
In Non-Metro areas: 3 - 14 working days - Weekend deliveries are not possible.
- We deliver by using third party logistic company. Hence, any limitation will be the limitation of our service providers.
- We cannot ship to PO Boxes neither will a change in the delivery address will be accepted once the order has been dispatched.
- You cannot change the delivery address once you have placed your order. Please make sure during the checkout process that you have entered all information correctly.
- All shipments require a signature at delivery.
More questions? Back to Main Help Page
- Do you ship to my country?
- Orders from the Acer Store MY can be shipped only within Malaysia. International shipment is not available at Acer Store MY at the moment.
More questions? Back to Main Help Page
- Has my order shipped?
- Please note that once having placed your order, it may take up to 5 working days to process it. Once your order is processed, it will be shipped and you will be notified with an email.
In case you have created a profile on the Acer Store, you can see your current order status .
More questions? Back to Main Help Page
- How do I get my tracking number?
- In case you have created a profile on the Acer Store, you can access the My Orders section in My Account and get your tracking number under the Shipments. You will also receive an email with the tracking number when your shipment dispatches.
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More questions? Back to Main Help Page
- Can I change my delivery address for an order?
- Please note that once you place an order you won’t be able to change the delivery address for that particular order. Orders with physical shipments are immediately sent to our fulfilment agency and our system can no longer retrieve or change them. In case you have made a mistake with entering your address and the shipment is undeliverable, the package/packages will be returned to our warehouse and we will credit your account.
Please note that you can maintain more than one recipient and delivery address in the Address Book section in My Account.
More questions? Back to Main Help Page
