Order Information

When is my order going to be processed?

While you can place your order any time of the day or night, please note that it can take up to 2 working days to process it depending on the weekday and time when it was placed. For example, if you have placed your order on a Friday afternoon, it will most probably not get shipped before Monday afternoon or Tuesday morning. Once your order has shipped, you will be notified with an email.

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What is my order status?

If you have created a profile on the Acer Store, you can view your order status in the My Orders section of My Account.

If you still have questions, please feel free to contact our Customer Care.

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What payment methods can I use?

You can use one of the following payment methods:

• American Express
• Maestro
• Mastercard
• PayPal
• Visa
• Apple Pay
• Klarna (3 interest-free payments)
• Bank Transfer (for total amounts exceeding £399)
• Pay in 30 days with Invoice (for total amounts exceeding £250)

During the checkout process, our servers encrypt all information submitted and we do not save it anywhere. This also means that your credit card number is never fully visible to our Customer Care agents who are only able to see the last 4 digits for payment identification purposes. 

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How do installment payments work?

Paying in using installments allows you to split the cost of your purchase into 3 interest-free payments. This service is offered by the below two payment methods:

• PayPal using 3 installments
• Klarna in using 3 installments More details

The steps to follow are easy. Once you have chosen one of the above payments, you will be redirected to the payment provider page. From there you can simply follow the instructions along with the cost and payment schedule.

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Should I use spaces or dashes when I enter my credit card number?

No. Please enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

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Does my billing address have to match the address on file with my credit card?

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

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Why is my credit card being rejected?

In case of us not being able to complete your payment, please contact your bank and/or try an alternative payment method.

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When will my credit card be charged?

For purchases of physical products, you won't be charged until your product has shipped. This includes any pre-ordered or backordered products. If your items are shipped separately, you will be charged each time a product is shipped.

For purchases of non-physical goods you will be charged once our system generates the digital content or any code permitting you to access any service.

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How will the charge show up on my credit card?

Acer Inc. has selected CPYou B.V. to be the authorised reseller and merchant of the products and services offered on the Acer Store. Your credit card statement will indicate a purchase from CPYou B.V. *Acer.

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Do I have to pay VAT or any other taxes for my order?

All prices shown on the Acer Store include VAT and any other applicable taxes to each product.

All costs displayed in the cart include VAT.

Before placing your order, during the Order Review step of the checkout process you will be able to review all items that will be charged, including the total tax applicable to the order.

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How do I get a copy of my invoice?

You will receive your invoice automatically via email. If you do not receive an email containing the invoice you can request a copy by contacting our Customer Care.

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Why do I see products in my cart?

Since our site uses cookies you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.

Here you can view our Privacy and Cookie policies. 

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