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Customer And Technical Support

 

My Acer product doesn’t work. What should I do?
For technical support with Acer products, please visit our Support Site.
Please note that the Acer Store’s Customer Care can only assist you questions related to order, delivery or payment.

More questions? Back to Main Help Page

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I have a question about how my Acer product works.
For technical support with Acer products, please visit our Support Site.
Please note that the Acer Store’s Customer Care can only assist you questions related to order, delivery or payment.

More questions? Back to Main Help Page

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What is the warranty of my product?
Consumers have the legal right of 24 months for any product sold online under applicable national legislation governing the sale of consumer goods and this warranty does not exclude, limit or suspend any such applicable rights.

You can find more information about standard warranty here.

More questions? Back to Main Help Page

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I forgot my password.
In case you have forgotten your password, please see your original confirmation for your account creation which includes your password. In case you no longer have this email, you can request a password reset.
After you provide your email address, you will receive instructions with a reset link.

More questions? Back to Main Help Page

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Can I change my delivery address?
You can maintain more than one recipient and delivery address in the Address Book section in My Account.

Please note, however, that once you place an order, you won’t be able to change the delivery address for that particular order. In case you have made a mistake with entering your address and the shipment is undeliverable, the package/packages will be returned to our warehouse and we will credit your account.

More questions? Back to Main Help Page

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How do I change my email address?
You can change your email address in the Account Information section in My Account.

More questions? Back to Main Help Page

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How can I get a PDF version of my manual?
Please visit the Drivers & Manuals section in our Support Site to browse through the available documentation for your Acer product.

More questions? Back to Main Help Page

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Are there any drivers available for my Acer product?
Please visit the Drivers & Manualssection in our Support Site to browse through the available drivers for your Acer product.

More questions? Back to Main Help Page

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How do I know whether an accessory is compatible with my Acer PC?
Most accessories on our site show compatibility information in the “Specification” tab on the product page. You can also check out our “Accessory Finder” tool to help you find the relevant products for your computer.

More questions? Back to Main Help Page

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How can I find accessories that are compatible with my Acer PC?
You can check out our “Accessory Finder” tool to help you find the relevant products for your computer.

More questions? Back to Main Help Page

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I want to buy a PC now, will I be able to install Windows 11 later?
All Windows 10 PCs currently being sold in the Acer Store will be able to upgrade to Windows 11. The upgrade rollout plan is still being finalized but is scheduled to begin late in 2021 and continue into 2022. Specific timing will vary by device.
Shop for a new PC 

Need a new PC now? Great! Here are some Windows 10 PCs that can upgrade for free when Windows SV rolls out. 
SHOP PCs

More questions? Back to Main Help Page

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When will I be able to upgrade to Windows 11 on my Windows 10 device?
The upgrade rollout plan is still being finalized but is scheduled to begin late in 2021 and continue into 2022. Specific timing will vary by device.
Shop for a new PC 

Need a new PC now? Great! Here are some Windows 10 PCs that can upgrade for free when Windows SV rolls out. 
SHOP PCs

More questions? Back to Main Help Page

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