1. Scope of Promotion
1.1. Participating products: the TRY ANY COMPUTER FOR 30 DAYS promotion is valid for all computers included in the notebooks and desktops categories under the following links: https://store.acer.com/en-gb/laptops and https://store.acer.com/en-gb/desktops.
1.2. Participating store: this promotion is valid only for computers purchased on the Official Acer Store with the following URL: https://store.acer.com/en-gb/. You cannot return Acer devices purchased from different online or offline vendors, or respectively return a device purchased from the Official Acer Store to a different location.
1.3. Official begin and end of the promotion: from 15th September, 2021 at 00:01 CET until 30th September, 2021 at 23:59 CET. Any orders placed after that date and time will be considered outside the official duration of the promo and our standard terms and conditions will apply.
1.4. Delivery: Free Delivery is included for all orders within the promotional time period.
2. Limitations and availability
2.1. Stock: the promotion is subject to stock availability.
2.2. Bundles: in case you have purchased your computer in a combination with another promotion (e.g. bundles which are sold with free or discounted items), you must return all products from your original order in order to qualify for a full refund.
3.1. The Official Acer Store reserves its right to change the terms and conditions of this promotion at any time, including modifying the participating products, as well as cancel any orders. By placing an order during the promotional timeframe, you indicate that you have read these Terms and Conditions and you agree to them.
4. Conditions of the device return
4.1. Save where you do not have a right of withdrawal as per clause 4.7, you have a period of 30 days to withdraw from the contract, without giving any reason, and without incurring any costs other than those provided for in this clause 4. The withdrawal period will expire after 30 days from:
4.1.1. in the case of service contracts or contracts for online digital content, the day of the conclusion of the contract;
4.1.2. in case of sales contracts for products, the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the products, or:
184.108.40.206. in the case of multiple products ordered by you in one order and delivered separately: the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last product;
220.127.116.11. in the case of a contract relating to delivery of a product consisting of multiple lots or pieces: the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece;
18.104.22.168. in the case of a contract for regular delivery of products during a defined period of time: on the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the first product.
4.2. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement. You may also electronically submit the model withdrawal form or any other unequivocal statement on our website using our Contact page, in which case we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium without delay. For most efficient processing of your withdrawal we suggest that you first contact our call centre at +44 (0)3717601020 for further detailed instructions. You shall have exercised your right of withdrawal within the withdrawal period if the communication concerning the exercise of the right of withdrawal is sent by you before that period has expired. The exercise of the right of withdrawal shall terminate the obligations of the parties: (a) to perform the contract; or (b) to conclude the contract, in cases where an offer was made by you. If you exercise your right of withdrawal, any ancillary contracts shall be automatically terminated.
4.3. If you withdraw from the contract, we shall reimburse to you all payments received from you, including, if applicable, the costs of delivery (with the exception of the supplementary costs if you have expressly opted for a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this contract in accordance with clause 4.2. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise and provided you do not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest.
4.4. You shall send back the products to our authorized representative Asplex sp z.o.o, ul. Graniczna 8 D-E, 54-610 Wroclaw, Poland or hand them over to us, without undue delay and in any event not later than 30 days from the day on which you have communicated your decision to withdraw from the contract to us in accordance with clause 4.2. The deadline is met if you send back the products before the period of 30 days has expired. In consideration of risk of loss or damage of products as implied under clause 6.6 in the general terms and conditions, we recommend that you use a carrier that allows tracking and monitoring of delivery status for your returns. For most efficient processing of your return we suggest that you contact us at the telephone number indicated to obtain a return merchandize authorization (RMA) number prior to returning your product.
4.5. You shall only bear the direct cost of returning the products. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.
4.6. If you want the performance of services to begin during the withdrawal period provided for in clause 4.1.1 we require that you make an express request. You acknowledge that you will lose your right of withdrawal once the service has been fully performed. If you exercise the right of withdrawal after having made such request but before the service has been fully performed, you shall be liable to pay us reasonable costs, consisting of an amount which is in proportion to what has been provided until the time you have informed us of the exercise of the right of withdrawal, in comparison with the full coverage of the contract. The proportionate amount to be paid by you to us shall be calculated on the basis of the total price agreed in the contract. If the total price is excessive, the proportionate amount shall be calculated on the basis of the market value of what has been provided.
4.7. In the following situations you do not have a right of withdrawal:
4.7.1. service contracts after the service has been fully performed if the performance has begun with your prior express consent, and with the acknowledgement that you will lose your right of withdrawal once the contract has been fully performed by us;
4.7.2. the supply of products or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by us and which may occur within the withdrawal period;
4.7.3. the supply of products made to your specifications or clearly personalised;
4.7.4. the supply of products which are liable to deteriorate or expire rapidly;
4.7.5. the supply of sealed products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
4.7.6. the supply of products which are, after delivery, according to their nature, inseparably mixed with other items;
4.7.7. the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery; and
4.7.8. the supply of online digital content if the performance, such as start of the downloading or activation of a computer program, has begun with your prior express consent and acknowledgement that you thereby lose your right of withdrawal.
4.8. If the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.
For the purposes of foregoing paragraph handling is beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop.
4.9. The burden of proof of exercising the right of withdrawal in accordance with this clause 4 shall be on you. Except as provided for in this clause 4, you shall not incur any liability as a consequence of the exercise of the right of withdrawal.
QUESTIONS? Please read our Frequently Asked Questions or contact our Customer Care.