What is the Returns and Refunds Policy for Acer Products?

Returns are subject to the following conditions:

• The return request must be made within seven (7) days from the delivery date.
• Proof of purchase must be provided (e.g., order number, invoice or receipt).
• Products must be in new, unused condition, with original packaging and all accessories.
• Products must not have been used, installed or had any data entered.
• All sealed items must remain unopened.

Customers are responsible for return shipping costs and any risk of damage or loss during transit. We recommend using an insured delivery service. 
Acer reserves the right to deduct the value of any missing or damaged items from the refund. Additional handling fees may apply depending on the circumstances.

If any promotional free gifts have been opened, their value will be deducted from the refund amount.

For return requests, please emailacerstore.sg@acer.com for further assistance on return.

What is the return policy for PlayStation products?

Unopened and unused PlayStation products may be returned within seven (7) days of delivery, subject to the return conditions above.

For faulty PlayStation products, please contact the authorised PlayStation Service Centre for inspection and warranty assistance. Any exchange is subject to Sony's assessment and approval.

Can I return an item after 7 days upon receipt?

Your item cannot be returned after 7 days upon receipt; it can only be serviced. We suggest you contact and send the item directly to Acer Service Center for prompt assistance. Kindly read more about Warranty here.

Can I exchange an item if I have opened the packaging or purchased the wrong product?

We do not accept returns or exchanges for opened or used products purchased by mistake.

Does Acer cover the shipment cost for returns?

Customers are responsible for all return shipping costs.

How long will it take to receive my refund after returning an item?

Once the refund is approved and processed, it typically takes 5–7 business days to appear on your card, depending on your bank's processing time.

What is your return policy for software?

All software purchases are final and non-refundable. Acer does not accept returns for software products.