FAQ
Frequently Asked Questions
Order Information
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Self Pick-Up
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Self Pick-Up
Can I pick up my order from the Acer store instead of opting for delivery?
Yes, you can choose the pick-up option at the checkout page to collect your order from our designated Acer Service Centre.
Where is the pick-up location?
The pick-up location: Acer Service Centre at 29 International Business Park, #01-07, Acer Building, Tower A, Service Centre (Side Entrance), Singapore 609923.
When can I pick up my order and what are the pick-up hours?
Self pick-up orders will be available for collection within 1 - 2 working days after the order has been placed.
A shipping confirmation email will be sent to inform you when your order is ready for collection at Acer Service Centre.
Pick-up hours are as follows:
- Monday to Friday: 9am - 12pm, 2pm - 5.00pm
- Saturday (for orders placed by Friday 12pm): 9am - 12pm
- Closed on Sundays and Public Holidays
- Orders placed on Saturday & Sunday can be collected on the following Monday from 12pm onwards/ Tuesday from 12pm onwards (if Monday is a Public Holiday).
Same-Day Pick-Up:
- Please notify us via email once you have placed your order to ensure timely processing.
- Cut-off time: Orders must be placed by 11am (Monday – Friday)
- Pick-up time: 3pm - 5pm on the same day
- Service is not available on: Saturdays, Sundays, and Public Holidays
Please allow a minimum of 3 hours for preparation. This excludes orders requiring RAM/SSD installation, Windows upgrades for laptops/desktops, or gaming chair installations.
Is there any additional cost for store pick-up?
No, there is no additional cost.
Do I need to bring anything for pick-up?
Please bring your order confirmation email for verification purposes.
Can someone else pick up my order on my behalf?
Yes, someone else can pick up your order on your behalf. However, they need to present a copy of your order confirmation email and their identification card for verification.
