FAQ
Frequently Asked Questions
Order Information
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Self Pick-Up
Payments
Promotion T&Cs
Others
1. Free Gift Promotion – Terms & Conditions
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Promotion is valid for the current month and applies only to eligible purchases on the Acer Online eStore Singapore. (https://store.acer.com/en-sg/)
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Free gifts are available while stocks last and limited to one per eligible order.
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Only applicable to eligible products as stated on the product page.
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Free gifts cannot be exchanged for cash, credit, or other products.
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If the qualifying product is returned, the value of the free gift will be deducted from the refund. Example: For a free monitor worth $399, this amount will be deducted if the monitor has been opened or used.
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Acer reserves the right to substitute the free gift with an item of similar value if unavailable.
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Any damaged or missing gift must be reported within 3 days of delivery.
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Acer may remove or cancel the promotion if incorrectly applied or misused.
2. Voucher Promotion – Terms & Conditions
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Voucher codes are valid only for specified products:
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Storewide Promo Code: All Acer products except PlayStation Items.
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Business Promo Code: Pre-loaded Windows Pro PCs (e.g., TravelMate, Veriton series).
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AcerPure Promo Code: AcerPure products only.
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Vouchers cannot be combined with other promotions, unless stated otherwise.
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Acer reserves the right to revoke or cancel voucher codes if misused or applied incorrectly.
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Voucher codes must be entered and applied at the checkout page to receive the discount.
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Acer may adjust or remove the promotion if invalid, misapplied, or displayed in error.
3. Free Upgrade Promotion – Terms & Conditions
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Free upgrades are available only for eligible products as specified on the product page.
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Free upgrades are non-transferable and cannot be exchanged for cash or other products.
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If the qualifying product is returned, the value of the upgrade will be deducted from the refund.
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Acer reserves the right to remove, modify, or cancel upgrades if ineligible, incorrectly applied, or misused.
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Promotion cannot be combined with other offers unless specifically stated.

