Frequently Asked Questions

Order Information

Shipping Delivery

Self Pick-Up


Returns & Refunds





What payment methods are accepted?

Acer accepts Credit Card/Debit Card as well as direct bank-in.


Which credit cards are accepted for payment?

Acer accepts all major Visa, MasterCards Debit and Credit Card.


Do you keep my credit card details?

Acer don’t store customer credit card or debit card details, every credit card or debit card transaction is handled by our appointed third-party service provider.


I have proceeded my payment and have prompted to Cybersource and 2C2P payment gateway,  is this normal?

Yes. We have appointed Cybersource and 2C2P as our payment gateway.


Where can I request an official receipt?

Invoice will be included on the delivery.


How can I know if my payment was successful or failed?

Email notification will be sent to the customer if the transaction is successful.