Order Information

Shipping Delivery

Self Pick-Up

Payments

Returns & Refunds

Others

Others

How do I contact Acer customer service?

For Product/Order Enquiry on Acer Estore Singapore, please email to acerstore.sg@acer.com 

For Service Support Enquiry (Warranty Claim/Repair Service), please email to acercare.sg@acer.com or contact Acer Helpdesk 1800-8956299

How do I go about servicing my product?

You may send your product directly to Acer Service Center. You can refer to this link.

If my product is out of warranty duration, do I need to pay for repairs?

If your product is out of warranty, you will be responsible for the repairing and parts charges.

How can I use Climate Vouchers for online purchases?

Climate Voucher payment is currently not supported for online purchases. To purchase Acerpure products using Climate Vouchers, please visit our authorized retailers such as COURTS, Harvey Norman, Best Denki, Gain City, and NTUC FairPrice.

I am a tourist visiting Singapore. Can I claim a GST refund for purchases made through Acer Singapore eStore?

GST refunds for tourists are not applicable to purchases made through Acer Singapore eStore.