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PRIVACY POLICY

Privacy policy e-commerce activities



CPYou B.V. (having its registered address at Europalaan 89, 5232BC 's-Hertogenbosch, the Netherlands) (“CPYou”), Acer Europe SA (having its registered address at Via della Posta 28, 6934 Bioggio, Switzerland) and Acer Inc., (of 8F, No. 88, Section 1, Xin Tai 5th Road, Xizhi, New Taipei City 221, Taiwan, R.O.C.) (hereinafter “We” or “Us”) are committed to protecting your personal data when you browse, interact or make purchases via the Website https://store.acer.com/en-ie/ (hereinafter the “Website”).

You may contact us via email at privacy.officer@acer.com and via phone +31 (0) 736459645.

This privacy policy is intended to provide you with accurate information about how we use, disclose, store, combine, align, retain, dispose of, erase, adapt, disseminate or make available (hereinafter “process”) your personal data.


The data controllers

CPYou shall, together with Acer Europe SA and Acer Inc., qualify as joint controllers for the processing of the personal data in the context of the Acer’s e-commerce activities.

You may treat CPYou as your main point of contact with respect to any questions, concerns or exercising of your rights with respect to the processing of your personal data in the context of Acer’s e-commerce activities.


How do we collect personal data?

We obtain personal data which you disclose to us. We request personal data when you make purchases on our Website, create an account with us or sign up to receive news of special offers, events and product updates.


We may also obtain your personal data from Acer Inc. where you have registered for an Acer ID (Privacy Policy), or from third parties such as via the company you work for or that you represent, from public registers and from competent authorities.


What personal data do we collect, what legal grounds do we use for processing your personal data and for which purposes?

The personal data we process from you include your name, address, telephone numbers, IP address, email address, billing and purchase data, and where applicable your fiscal code, company name and company identification code (such as VAT number).

With respect to the purchase transactions, for the performance of obligations resulting from the contract to be concluded, you will be required to provide some information, referred to your credit card (number, name of the older, expiry date, brand, CVC/CVV) to the payment service provider. Any information disclosed to the payment service provider shall be governed by its own privacy policy, available at the links listed below.


Personal data will be processed on the following legal grounds and for the following purposes:

    1) the processing is necessary for the performance and execution of a contract:

  • For the conclusion, performance and execution of the contract of sale of Acer products;
  • For instructing and communicating with third parties in the context of the delivery of the Acer products and services, including forwarders, third-party software providers, payment processing services providers;
  • For customer and purchase administration purposes, to register and manage your products, returns, orders, status of returned products.
  • 2) the processing is necessary for compliance with legal obligations (including our obligations under applicable tax laws, our legal administration obligations and obligations to cooperate with supervisory authorities):

  • For financial and customer administration purposes (payment, billing, monitoring and collecting outstanding payments);
  • To comply with legal (administration, KYC and tax) obligations.
  • 3) the processing is necessary for our legitimate (business) interests:

  • To create, register and manage your (Acer) account(s);
  • To respond to any queries or provide you with assistance, information, products or services that you request;
  • to conduct research and analysis and to improve our services, products, webstore and the quality thereof;
  • To handle complaints, disputes and (legal) proceedings in relation to our Website, purchased products and services and to ensure our legal position herein;
  • To administer our Website and to prevent or detect fraud, or abuses and to protect our assets, business and personnel;
  • In the context of a possible corporate transaction or merger.
  • 4) the processing is based on your consent:

  • for processing of your consumer preferences and habits;
  • direct marketing and profiling;
  • for sending you email reminders in case of cart abandonment.

For the processing of your name and contact details, consumer preferences and habit for our marketing purposes we rely upon your consent. If applicable laws require so, we will send you direct mailings only upon your explicit consent. Whenever we process your personal data based on your consent, you have the right to withdraw your consent at any time by contacting us.

The personal data we request you to provide is necessary for entering into and/or the performance of our agreement with you. If you do not provide the requested data, we may be unable to provide the requested products or services.


With whom do we share your personal data?

Only duly authorized persons within our organization or otherwise working for us will have access to your personal data to the extent necessary for the abovementioned purposes. In the context of the purposes as listed above, we may however share your personal data with third parties, such as service providers that we use for the performance and security of our Website, for the performance of agreements we have with you or your company. This includes IT service providers, IT developers and service providers that we engage for purposes of order processing and billing, for the delivery of our products, for maintenance and repair services and for payment processing services.

We may also share your data with Acer Inc., if you make your purchase via your Acer ID or where you log on to our website with your Acer ID (Privacy Policy).
In addition, we may provide your personal data to our professional advisors (tax and legal advisors, lawyers, accountants and auditors), banks, partners, insurers, affiliates, legal successors and marketing agencies, IT service providers, to the extent necessary and only as far as allowed under applicable laws.

The following companies shall receive data in their capacity as an independent data controller. For further information about these companies and how they handle your personal data, please refer to the companies and their respective privacy notices below:

We may share your personal data with other businesses that may contact you about their products/services that may interest you, if you consented thereto.
Your information may also be disclosed to third parties where we are legally required or entitled to do so, for example in response to a request from a government or regulatory authority or in connection with potential legal proceedings. CPYou is not responsible for the actions of any government or regulatory authority with respect to your information or data. We may also use your information to comply with laws or to defend ourselves in claims under such laws, or when necessary to exercise CPYou’s legitimate business interests and needs, in which case special care is taken to safeguard your rights and to ensure any use of your personal information is fair, lawful and proportionate.
If we merge with, or are acquired by, another business (or enter into discussions concerning the same) we may share your information with such a business and its advisers; however, if we do so, we will ensure steps are taken so that your rights in relation to your information continue to be protected.


Specific processing conducted in the context of our Website

When you visit our Website, we automatically collect some information from your device, which transmission is implicit in the communication protocols of the Internet. This information is not collected with the aim to be associated with specific individuals, but their nature could, through processing and association with data held by third parties, identify users. This category of data includes IP addresses or domain names of computers used by users connecting to the Website, URI (Uniform Resource Identifier) of requested resources, time of request, the method used to submit the request to the server and other parameters regarding the operating system and computer environment of the visitor.
Our Website may also use a Website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into Website forms. Data collected by this service is used to improve our Website usability. The information collected is stored and is used for aggregated and statistical reporting and is not shared with any third parties.
Please note that we may link personal data submitted by you on our Website with other personal data about you that CPYou may have obtained via other means, for example personal data collected during your interactions with social media, third party apps or other similar technologies.
The Website also places cookies in order to facilitate the browse experience. Please see our Cookie Policy for more details. We note that if you withdraw certain consents provided in that context, you may not be able to use all the functions of the Website or online services.


Transfer of your personal data

As CPYou is an affiliate of the Acer Group, a global operating business, your personal data may be transferred outside of the Country from which they were collected and may be shared both intra-group, as well as with third parties located in other jurisdictions, including those outside the territory of the European Union. In such case, we shall take adequate safeguards to ensure that your personal data is adequately protected, in accordance with applicable data protection legislation. You may always request a copy of the safeguards that apply to the transfers of your personal data by using our contact details below.


How long do we store your personal data?

Your personal data will not be stored for longer than is necessary in relation to the purposes for which we process them. Only where we are legally obliged to, or where this is necessary for defending our interests in the context of judicial proceedings (e.g. in case of a dispute), we will store the personal data for longer periods.
Personal data that we process in the context of a purchase made by you, will be kept throughout the life cycle of agreements we conclude with you and, after the termination thereof, in accordance with the statutory limitation periods.
We shall only retain your personal data for longer periods where we are legally obliged thereto (for example due to legal administration, retention or tax obligations), or where this is necessary for defending our interests in the context of judicial proceedings.
For more information about the specific retention periods that apply to your personal data, please contact us by using the contact details below.


How do we protect your personal data?

Acer uses commercially reasonable industry standard security technologies. Acer has implemented and will maintain appropriate technical and organizational measures to preserve the security, integrity, and confidentiality of customer data and personal data and to protect against unauthorized or unlawful disclosure or corruption of or access to personal data.
Further, we seek to ensure that we keep your personal data accurate and up to date. In view thereof, we kindly request you to inform us of any changes to your personal data (such as a change in your address).


Children's Guidelines

CPYou will NOT knowingly collect online contact information from children or minors (as defined by local requirements), and if we learn that we have personal information about a child or minor, we will delete it from our systems. CPYou encourages parents or guardians (including other legal representatives) to spend time online with their children and to participate in their online activities. Children or minors are eligible to use our online sales transactions services ONLY with a parent’s or guardian's consent to and payment for the transaction, or to the extent permitted by applicable law. If you are a child or a minor, you are required to get the permission of your parents or guardians in order to complete certain transactions on this website.


Your rights

Under certain circumstances, you have the right to:

  • (further) information about your personal data;
  • access your personal data;
  • rectify your personal data;
  • withdraw your consent at any time (if applicable);
  • erasure of your personal data (‘right to be forgotten’);
  • restriction of processing of your personal data;
  • object to the processing of your personal data;
  • receive your personal data in a structured, commonly used and machine-readable format and to (have) transmit(ted) your personal data to another organization

Finally, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement in relation to the processing of your personal data by us.


How to opt-out for the use of your personal data

You may, at any time, opt-out of our use of your personal information in our database and for marketing purposes by contacting us via the details below. We will remove your personal information from our database(s) as soon as reasonably possible. For marketing communication purposes, you can also opt-out by following the unsubscribe procedure as described in the related newsletter.


Linked Websites

Other websites that are linked to/from our website may have different policies. CPYou does not share any personal information collected with those websites and is not responsible for any information or content of those websites. We encourage you to review the privacy policies posted on those websites for details. CPYou does not warrant or support any information or policies given on any website that is not controlled by CPYou.


Changes to privacy policy

This Privacy Policy shall be written in various languages. In the event of any inconsistency in this Privacy Policy between the English version and any other version, the English version shall prevail. The terms of this Privacy Policy will govern the use and any information collected while it is in place. CPYou reserves the right to change this Privacy Policy at any time and we therefore encourage you to check our website from time to time for update. Changes to this Privacy Policy are effective at the time they are posted to our website.


Questions

For any questions or comments regarding this Privacy Policy or our Website, or to exercise your data subject rights, please contact our Privacy Office at: privacy.officer@acer.com. In order to allow us to provide you with faster service, please submit inquiries in English if possible and advise us of the country you are contacting us from, along with a description of the make and model of your products (if applicable).