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Accessibility Statement
CPYou B.V.
(having its registered address at Europalaan 89, 5232BC 's-Hertogenbosch, the Netherlands)
(“CPYou”, “we”, or “us”)
is committed to ensuring that our digital properties are accessible to all individuals, including persons with disabilities.
To fulfill this commitment, we design and maintain our websites and mobile applications - operated under the Acer brand - in accordance with the
European Accessibility Act (EAA)
and
EN 301 549
, which incorporates the
Web Content Accessibility Guidelines (WCAG) 2.1, Level AA
standards (collectively, the
“Standards”
).
This accessibility statement applies to content published on the domain
https://store.acer.com/
and all associated subdomains, accessible via desktop and mobile browsers (collectively, the “Site”).
Our General Terms and Conditions (https://store.acer.com/en-ie/terms-conditions) apply.
The Site is an e-commerce platform that allows users to browse, compare, and purchase laptops, desktops, accessories, and digital software products such as antivirus and productivity tools.
The service supports multiple accessibility features and has been developed in line with the Standards to ensure equal access to the Site, in accordance with the principles of accessibility, usability, and non-discrimination as set out in the EEA.
The key customer-facing features of our service include:
- Browsing & Search: Users can navigate categories, apply filters, and search for products using a keyboard or assistive technology (e.g., screen readers).
- Product Pages: Each product has a detailed description, technical specifications, and downloadable documentation where available. Accessibility features of the products (when applicable) are highlighted.
- Add to Cart & Checkout: All interactive elements (buttons, forms, modals) are operable via keyboard navigation and screen readers.
- User Account: Customers can create and manage accounts, review order history, and track deliveries in an accessible environment.
- Customer Support: Users can contact us via accessible email forms, chat, or phone for assistance or to request alternative formats of documents or product info.
Acer's digital properties incorporate several features to enhance accessibility:
- Appropriate site structure for compatibility with assistive technologies.
- Text equivalents for images to aid users utilizing screen readers.
- Proper labeling of forms and input fields to facilitate navigation.
- Full keyboard access to ensure functionality without the use of a mouse.
- Captioning for videos to assist users with hearing impairments.
- Proper color contrast ratios for text and images containing text to improve readability.
To ensure ongoing accessibility compliance, we have implemented the following measures:
- Design & Development: All front-end components are built following accessibility best practices, including keyboard navigation, Accessible Rich Internet Applications (ARIA)roles, and the Standards.
- Content: Content is written in clear, simple language, with consistent headings and alt descriptions for media.
- Testing: We regularly test the platform using a combination of automated tools and manual audits, including screen reader simulations and keyboard-only testing.
- Documentation: Accessible product manuals (tagged PDFs) are made available when provided by manufacturers. If unavailable, we provide simplified accessibility summaries and offer alternative formats on request.
- Training: Internal teams are trained on accessibility principles and legal obligations under the Standards.
We’re committed to continually enhancing the accessibility of our digital properties to ensure that all individuals have full and equal enjoyment of Acer’s goods, online services, facilities, privileges, advantages, and accommodations, according to the Standards.
If you encounter accessibility barriers using the Site or have feedback concerning how accessibility of the Site could be improved, please contact us through the
contact form (https://store.acer.com/en-ie/contact)
We aim to respond to your feedback within 15 business days and will do our best to accommodate your needs.
