Welcome to the Acer Store Ireland

We noticed that you are browsing from a different country. Please note that all items available on the Acer Store Ireland ship only within Ireland.

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FAQ

Frequently Asked Questions

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Common questions

  • When is my order going to be processed?
  • When will my credit card be charged?
  • How do I get a copy of my invoice?
  • How do I get a tracking number?
  • Why is my credit card being rejected?
  • Why doesn’t my voucher code work?
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Order Information

  • When is my order going to be processed?
  • What is my order status?
  • What payment methods can I use?
  • Should I use spaces or dashes when I enter my credit card number?
  • Does my billing address have to match the address on file with my credit card?
  • Why is my credit card being rejected?
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Shipping Information

  • How much does delivery cost?
  • What is your Shipping Policy?
  • Do you ship to my country?
  • Has my order shipped?
  • How do I get my tracking number?
  • When will my backorder ship?
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Privacy and Security

  • What is your privacy policy?
  • Why do I need to set my browser to accept cookies?
  • Are cookies a security risk?
  • How do I set up my browser to accept cookies?
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Returns and Cancellations

  • What is your refund policy?
  • I have changed my mind about a product and I would like to return it. What should I do?
  • How do I cancel my order?
  • When will I get refunded for a product which I sent back?
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Customer And Technical Support

  • My Acer product doesn’t work. What should I do?
  • I have a question about how my Acer product works.
  • What is the warranty of my product?
  • I forgot my password.
 
* Upgrade timing may vary by device. Features and app availability may vary by region. Certain features require specific hardware (see https://www.microsoft.com/en-gb/windows/windows-11-specifications).

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CPYou BV is the authorised reseller and merchant of the products and services offered within this store.

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