Pay by Bank

Frequently Asked Questions

What is Pay by Bank? 

Pay by Bank is a secure and efficient payment method that allows you to make online purchases directly from your bank account. It eliminates the need for cards or third-party apps by connecting you directly with your bank. CPYou BV partners with Tink, a wholly owned subsidiary of Visa Inc., to initiate your payment which is then processed and executed by your selected bank.  

How does Pay by Bank work? 

When you choose Pay by Bank at checkout, you can then select your bank from the list, and you’ll be redirected to your bank’s online banking portal or mobile app. After logging in, you can review the transaction details, choose which bank account to fund the transaction (if you have multiple accounts with the selected bank), and authorise the payment with Strong Customer Authentication aka SCA (e.g. FaceID or fingerprint). Once approved, the funds are transferred directly from your bank account to CPYou BV. 

Is Pay by Bank secure? 

Yes, Pay by Bank is highly secure. It uses the highest level of security standards, Strong Customer Authentication (e.g. FaceID or a fingerprint), and encryption. Your banking credentials are never shared with the CPYou BV or any third parties. 

What are the benefits of using Pay by Bank? 

• Security: Transactions are secured using the highest possible security standards. 
• Convenience: Pay with just a few taps — no need to enter card details or create additional accounts. 
• Speed: Payments are processed quickly, often instantly. 
• Transparency: Direct connection to your bank ensures clear and transparent transactions. 

What is Strong Customer Authentication (SCA)?  

Strong Customer Authentication is a requirement for authenticating online payments that was introduced in connection to the EU’s revised Payment Services Directive (PSD2). Essentially, it requires banks to request additional forms of validation to confirm someone’s identity in order to complete online payments. In practical terms, SCA boils down to multi-factor authentication (MFA), sometimes also referred to as two-factor authentication (2FA). That is, using at least two out of three possible forms of identification:   

• Knowledge: something you know – such as password or PIN
• Possession: something you own – such as a mobile phone or other device
• Inherence: something you are – an individual characteristic, usually relating to biometrics, such as fingerprint or FaceID  

The purpose of SCA is to add an extra layer of security and prevent fraud related to online payments.  

Do I need to register for Pay by Bank? 

No registration is required to use Pay by Bank. As long as you have an online banking account with a supported bank, you can use Pay by Bank immediately. 

Which banks support Pay by Bank? 

Pay by Bank is supported by a wide range of banks across different countries. During checkout, you’ll see a list of supported banks. If your bank is listed, you can proceed with the payment. 

What if my bank isn’t listed? 

If your bank isn’t listed, you won’t be able to use Pay by Bank for that particular transaction. You can choose another payment method provided at checkout. 

What if there’s an issue with my Pay by Bank payment? 

If you see an error message while paying or your payment fails, you won’t be charged. In most cases you can successfully complete your payment by trying again. 

If you're still unable to pay, you can try another payment method, or get in touch with us at Contact Us and our team will get back to you. 

Is there a limit to how much I can pay using Pay by Bank? 

Payment limits depend on your bank's policies, your bank account settings, and Tink's policies. Generally, these limits match those for other online banking transactions. Check with your bank if you're unsure about your transaction limits. 

What personal information is shared when I use Pay by Bank? 

CPYou BV partners with Tink, a wholly owned subsidiary of Visa Inc., to initiate your payment which is then processed and executed by your selected bank. When you Pay by Bank, only necessary information to complete the transaction is made accessible to Tink. Any biometric information, such as FaceID or fingerprint data, will always remain encrypted and never leave your device. 

Can I use Pay by Bank on mobile devices? 

Yes, Pay by Bank is compatible with both desktop and mobile devices. As long as you have access to your online banking via your mobile device, you can use Pay by Bank for payments. On Desktop, you may be asked to scan a QR code with your phone to be directed to your bank to verify your purchase.  

What if I accidentally close my browser or lose internet connection during payment? 

If the transaction is interrupted, you can usually restart the payment process. Check your bank account to ensure no payment has been deducted before trying again. In some cases, you will not be able to retry your payment, in which case we suggest using an alternate payment method.  

How do I know if my payment was successful? 

After completing the payment through your bank’s portal, you’ll be redirected back to checkout with a confirmation message. Additionally, you should receive a payment confirmation from your bank, either via email, SMS, or within your online banking portal, depending on your bank. 

Can I use Pay by Bank for international transactions? 

International Pay by Bank transactions within the Single Euro Payments Area (SEPA) are supported if they are made in EUR. Other cross-border transactions are not currently supported by Pay by Bank.