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FAQ

Frequently Asked Questions

Common questions

  • How to get order tracking number?
  • What is my order status?
  • What is the return policy for products?
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Order information

  • What are Acer customer service hours?
  • What is my order status?
  • Should I use spaces or dashes when entering my credit card number?
  • Should I use spaces or dashes when entering my credit card number?
  • Does my billing address have to match the address on file with my credit card?
  • Why was my credit card declined?
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Shipping information

  • How much does delivery cost?
  • What is your Shipping Policy?
  • Has order been shipped yet?
  • How to get order tracking number?
  • Can you deliver to my country?
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Privacy and security

  • What is your privacy policy?
  • Why do I need to set my browser to accept cookies?
  • Are cookies a security risk?
  • How do I set up my browser to accept cookies?
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Returns and cancellations

  • What is your return policy for hardware?
  • How do I request a return?
  • How do I cancel my order?
  • When will my payable appear on my credit card?
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Customer support and miscellaneous

  • How do I get technical support for my product?
  • How do I download my product's driver or manual?
  • Why do I receive so many emails about my order?
 
* Upgrade timing may vary by device. Features and app availability may vary by region. Certain features require specific hardware (see https://www.microsoft.com/en-au/windows/windows-11-specifications).

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