A. Acer Product Default Warranty Terms and Conditions

• Acer Computer (Singapore) Pte Ltd (Acer) warrants the hardware product you purchased (Product) to be free from defects in materials or workmanship under normal use during the default warranty period.
• Default warranty can be 1 year, 2 years or 3 years depending on the product model and bundle at time of purchase.
• The warranty period commences on the date of purchase.
• The sales receipt or purchase invoice showing the serial number and date of purchase is the proof of purchase. Warranty extends only to the original purchaser and is non-transferable.
• Within the warranty period, Acer will, at no additional charge, repair or replace defects in workmanship or parts covered by this warranty.
• All exchanged parts/products replaced under warranty become the property of Acer. Acer may use serviceable used or reconditioned parts.
• Warranty becomes void if:
• Product is damaged due to transportation, falls, weather, extreme temperatures, shock, improper use, mishandling, or negligence after purchase.
• Damage results from natural disasters or acts of God (fire, flood, lightning).
• Damage results from connection to irregular/wrong voltage sources.
• Product is installed/maintained/operated other than in accordance with Acer instructions.
• Product is altered, modified, or repaired by parties not authorized by Acer.
• Product not purchased from Acer or authorized distributors/resellers.
• Customer cannot provide sales receipt or purchase invoice.
• Warranty period has expired.
• Warranty does not cover (non-exhaustive):
• Transportation, delivery and/or incidental costs.
• Any software preloaded on or sold with the Product; software provided "as is" without warranties (including non-infringement, merchantability, fitness for purpose). No support for 3rd-party software/hardware, diagnosis, maintenance, virus cleaning, installations, backups, transfers.
• Installation of non-factory software; recovery only to original factory state.
• Damage to or loss of programs, data, or removable storage media (customer responsible for backups).
• Damages caused by misuse, abuse, accidents, fire, theft, disappearance, misplacement, power fluctuations/surges, incorrect voltage, viruses/malware, reckless/wilful/intentional conduct; use of unauthorized/poor-quality storage media.
• Damages from mixing Acer-branded products with non-Acer products/accessories/parts/components (including SIM/memory cards) or unauthorized parts/services that cause product damage/service problems.
• Signal issues, reception problems, distortion from transmission/delivery problems.
• Results of normal usage: gradual image degradation, uneven screen aging, burn-in/burn marks, pixel failures within spec; uninterrupted/error-free operation not warranted.
• Parts requiring replacement due to normal wear and tear, corrosion/rust/stain; physical damages such as cracks/dents/scratches on casing, broken cable, dislodged parts; products with removed/altered/obliterated model or serial numbers; normal wear and tear.
• Cracked screen or damage caused by external pressure on LCD.
• Physical damage to LCD panels/bezel/cover/chassis (upper/lower case), cables/connectors/key tops due to excessive force, drops/spills, extreme temperatures; neglect/improper care including scratches, imprint/water marks, cracks, dents.
• Minor imperfections that meet design specifications.
• LCD pixel policy: not more than four (4) defective pixels per million; at most one (1) defective pixel in the central area if panel is divided into nine equal rectangles.
• This warranty applies within Singapore only.
• On-site warranty service (if purchased as add-on) applies only in Singapore at locations accessible by road; Acer may courier replacement modules for externally connected failures (e.g., keyboard/mouse).
• Repaired/replaced PCs or parts are warranted for the balance of the original warranty period or 30 days from repair/replacement (whichever longer).
• Except as set forth above, there are no other expressed or implied warranties.
• Valid only for products installed and used in the country of purchase; does not extend to products not supplied by authorized distributors/retailers.
• Subject to law, implied warranties (merchantability, fitness for purpose) are excluded to the fullest extent.
• Acer (and affiliates/authorized parties) are not liable for special/incidental/indirect/consequential losses (e.g., lost revenue, business, profits, goodwill, contracts, interruption, information) arising from use of the Product.
• Acer’s obligation is limited to repair/replacement of defective materials.
• Warranty claims for third-party peripherals with manufacturer’s warranty must be made directly to respective manufacturers.
• If any provision is illegal/unenforceable, the remainder continues in full force.

B. Acer Product Extended Warranty Terms and Conditions

• Customers may purchase extended warranty to extend protection beyond the default period.
• Terms generally follow Section A, except:
• Battery is not covered under extended warranty.
• Extended warranty does not apply to expendable parts or parts exposed to normal wear & tear.

C. Acer Accessories/Peripheral Bundled with the Product — 1 Year Limited Warranty

• Limited warranty covers manufacturing defects only; excludes damage caused by misuse, negligence, accidents, abrasion, extreme temperatures, solvents, acids, water, normal wear and tear, transport damage (e.g., airlines), and defects with insignificant effects on value/serviceability/functionality.
• Service Centre determines warranty applicability. If covered, product will be repaired or replaced; if replacement is needed and original is unavailable, a comparable product will be substituted. Liability limited to the value of the product.
• Examples of non-covered wear/misuse issues:
• Zipper broke/came off; off-track
• Stitches/Seams came off; Bag shredding
• Bag handle/Hand strap support bracket/Latch/Wheel broke or came off
• Dents/cracks; corrosion on metal hardware

D. Acer Product Enhanced Assurance for Accidental Damage

Part I — General Terms & Conditions

• Enhanced product assurance includes either 1 replacement or 2 repairs for loss of product or accidental damage not due to manufacturing defects, including:
• Accident (e.g., lightning, power surge, fire)
• Water spillage
• Screen crack
• Theft
• Enhanced assurance does not cover:
• Normal wear and tear; unexplained circumstances; unattended equipment; mechanical breakdown; loss of data.
• Applies within Singapore only.
• Definitions include Accidental, Theft, Claim, Damage, Date of incident, Manufacturer Serial Number, Replacement.
• Notice of Claim:
• Written notice must be given to Acer/Service Provider within 14 days after Date of Incident.
• Customer must provide pertinent documents and cooperate; failure may prejudice Claim and lead to rejection.
• Notice given with sufficient identifying information is deemed notice to Acer.
• Limitation of Claim: No benefit payable for Claims filed beyond 14 days from Date of Incident.
• Proof of Claim: Original receipts and other proof required within 14 days from Date of Incident.
• Surrender of Accessories: For replacements (beyond repair), customer must return the product as a whole (all original parts intact) and all standard bundled accessories (power adapter, mouse, etc.).
• Repair or Replacement with Excess:
• Excess for repair: $100 or 10% of repair fee (whichever higher).
• Excess for unit replacement: $400 or 20% of new unit (whichever higher).
• Termination of Enhanced Assurance Coverage — earliest of: not owner of product; expiry of product warranty; a unit replacement claimed; two repairs claimed; or accidental damage repair claim amount exhausted in aggregate.

Part II — Consumer Responsibilities

• Customer must exercise duty of care and take reasonable precautions to prevent accidental damage.
• Before service:
• Follow Acer/Service Provider request procedures.
• Backup or secure all programs and data; remove all data (including confidential/proprietary/personal information).
• Acer/Service Provider is not responsible for loss of any data on products returned or accessed for claim.
• Remove features/parts/options/alterations/attachments not covered by warranty.
• Ensure product/part is free of legal restrictions that prevent replacement.

Part III — Exclusions

The following are excluded from Enhanced Product Assurance for Accidental Damage:

• Any loss of time/use/value/information, or consequential losses (economic loss, turnover, time, profits, business, goodwill, expected savings).
• Replacing accessories no longer usable with the Product; replacement of accessories not part of original package.
• Product defects (latent/inherent or otherwise); deliberate damage.
• Software/storage media/virus matters; recovery only to factory state; customer responsible for backups; defects/damage from virus attacks; damage from use of third-party optional products/consumables.
• Damage arising directly/indirectly from: flood, earthquake, convulsions of nature; acts contravening law; war, invasion, hostilities (declared or not), civil war, rebellion, revolution, insurrection, military/usurped power; terrorism (including threat thereof) for political/religious/ethnic/ideological purposes; delay/confiscation/detention/destruction/requisition by authorities; ionizing radiation or radioactivity; fraud or criminal activity by the Customer.

Part IV — Liability

• Acer may reject requests under Enhanced Product Assurance if criteria are not met and/or provided information is incomplete/incorrect/illegible; rejection decided solely by Acer Singapore.
• If rejected for any reason, no refund shall be granted.
• Acer reserves the right to change terms and conditions without prior notice.