* - Taxes Extra as applicable on every combo offer. Offers applicable only on Consumer Notebook

BUYBACK GUARANTEE TERMS AND CONDITIONS

1. Overview The Buyback Guarantee (BBG) program provides assurance of the best buyback value at the time of purchase.
2. Registration & Purchase

• Registration of the device is mandatory once the Buyback benefit is purchased.
• Customers must purchase the Buy Back Policy from Acer eStore by paying the applicable price.
• After purchasing the BBG plan, customers must register their device by entering the serial number of the voucher, voucher code, and device details. Customer details and a copy of the invoice must be uploaded at the time of registration.
• Buy Back Offer is not available for Recertified Products.

3. Eligibility Criteria The BBG plan applies only if:

• The product is physically and functionally in good working condition.
• The original purchase invoice (Tax Invoice) and accessories are available at the time of the claim.
• The customer provides a government-issued ID proof copy during the claim process.

If any of the above conditions (Point 4 & 5) are not met, the BBG program for that device will become null and void. In such cases, a re-evaluation based on market standards will be offered to the customer.

4. Claim Process

• Customers must raise a ticket at https://bbg.xtracover.com/
• For assistance, Xtracover’s call center is available from Monday to Saturday (except public holidays) from 9:30 AM to 6:30 PM at (+91) 8860396039. Customers can also email contactus@xtracover.com.

BUYBACK PRICE

*Invoice Price: The price paid by the end user for purchasing the eligible product, excluding charges related to accessories, extended warranty contracts, financing, transport, and insurance charges.

BUYBACK GUARANTEE CUSTOMER JOURNEY

1. Adding the Offer at Checkout

• Customers must select the Buyback Guarantee offer while checking out.

1. Customer Registration Process

• After purchasing the Buyback Guarantee from Acer eStore, the customer will receive a URL (https://bbg.xtracover.com/) along with a unique registration code via email from Xtracover.
• Upon clicking the link, a webpage will open where the customer must click on the "Register Now" button.
• 

• The customer must enter device details and personal details. Mandatory fields are marked with a red star (*).
• After filling in all details, the customer must click "Register Now."
• An OTP will be sent to the registered mobile number for verification.
• Registration must be completed within 15 days from the device purchase date.

• Customers must request buyback at https://bbg.xtracover.com/
• Device serial number and registered mobile number are required for OTP verification
• 
• After logging in, the customer will see the current depreciated value of their device.
• The customer must accept the terms and conditions and click "Submit" to avail the service.
• Xtracover’s authorized QC Engineer will visit the customer’s location within 2-4 working days.
• The engineer will physically and functionally test the device.
• If the device passes the check, the engineer will request: a) Original purchase tax invoice copy b) Accessories bought with the device c) Customer’s government-approved photo ID
• Upon successful verification, the customer will receive an Acer eStore voucher equivalent to the depreciation value of the device.
• If the device fails the verification or required documents are missing, the BBG offer becomes null and void. A re-evaluation based on market value will be offered instead.