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Exchange Policy
Acer will organize a replacement if the following conditions apply:
(a) The products are damaged in transit
(b) The products are not delivered (e.g. lost in transit)
(c) There are missing items from the box
(d) The wrong items are sent
(e) The wrong configuration is sent
Unless otherwise stated in the product description, the general requirements for exchange are as follows:
• It is within 14 days from the delivery date
• You have proof of purchase (transaction ID/order number, invoice, delivery order, bank statement)
• The goods must be in new condition and returned in the original packaging along with all original accessories (including software, manuals, cables, adapter, CDs, warranty cards, etc…)
• The product must not have been used or installed or had any data inputted