About Orders

How do I place an order?

Order Process

 


How do I track my order status?

A confirmation of an order with a Web Order number will be sent to you via email. To find out the status of the order, you can email acerstore.ph@acer.com or contact us at Acer Philippines (02) 8-555-2300 by informing Web Order number for search purposes.


How can I change delivery address/phone number/recipient for my existing order?

Unfortunately you are not able to make any changes on the delivery address/phone number/recipient for your existing order.


How can I cancel my order?

We do not offer an option to cancel your order.


There is an error about the amount charged to my order, or I received damaged/defective item, what should I do?

Our customer support is available 24/7 for any queries or technical assistance you may need. You can also reach us through Acer Philippines hotline number (02) 8-555-2300, or you can email acerstore.ph@acer.com


Within how long should I inform Acer about my damage/defective/incorrect item?

Within seven (7) days from the delivery date


How to remove an item in my shopping cart?

Click on Cart icon on top of Acer store page and click on the "X" icon

Click on Cart


Or Click on Cart icon and Click View and Edit Cart

Remove item


Shipping and Delivery

How much does it cost for shipping fee?

Acer provides FREE delivery fees NATIONWIDE and will deliver the Products to the delivery address within the Philippines stated on the order at the time of delivery.


When will I receive my order?

Delivery is subject to the availability of the stock at the time of dispatch. Acer will endeavor to fulfill all orders, however makes no guarantees of the availability of stock at the time of dispatch. We aim to deliver your order within Philippines at the following time frame: In Metro areas: within 5 working days In Non-Metro areas: 5 - 14 working days


Will Acer call me before coming to deliver my order?

We deliver by using third party logistic company. Hence, any limitation will be the limitation of our service providers. You can check your order status online anytime by logging into your account. Or may also email acerstore.ph@acer.com or contact us at Acer Philippines (02) 8-555-2300 by informing Web Order number for search purposes.


Is there any domestic area Acer cannot deliver to?

International shipment is not available at Acer at the moment.


Can Acer deliver the package to my office?

Acer will deliver your order following the address you provide during checkout, whether it is your house address or office address.


Payments

What payment methods are accepted?

Credit / Debit Card with Visa / MasterCard

GrabPay


Which credit cards are accepted for payment?

Acer accepts all Philippine Visa and MasterCard, that is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. Please take note that we DO NOT accept Corporate Credit Card and non-Philippine bank-issued credit cards.


Do you keep my credit card details?

Acer doesn’t store customer credit card card details, every credit card transaction is handled by our appointed third-party service provider.


Where can I request an official receipt?

Invoice will be included on the delivery.

 

How can I know if my payment was successful or failed?

Email notification will be send to the customer if the transaction is successful.


Wrong amount charged to my order, what should I do?

If your order was indeed charged wrong amount, please contact us at Acer Philippines (02) 8-555-2300

 

Returns and Refunds

What is Acer Returns and Refunds policy?

Please call Acer Philippines hotlines (02) 8-555-2300 for guidelines or return policy.
Customer can’t replace or return the product because they change their mind. Any product you return must be in the same condition you received it and in the original packaging, with its complete accessories or freebies given including those from the promos. Please keep the receipt.


Can I return an item after 7 days upon receipt?

Your item cannot be returned after 7 days upon receipt; it can only be serviced. We suggest you contact and send the item directly to our warranty center for prompt assistance. Our customer support is available 24/7 for any queries or technical assistance you may need. You can also reach us through our hotline number (02) 8-555-2300 as well as our official social media channels


Does Acer cover the shipment cost for returns?

Please call Acer Philippines hotlines (02) 8-555-2300 for guidelines or return policy.


How long does it take to replace a DOA/returned product/item?

Subject to stock availability and other conditions.


Does Acer cover the shipment cost for returns?

Please call Acer Philippines hotlines (02) 8-555-2300 for guidelines and return policy.


How long does it take to replace a DOA/returned product/item?

Subject to stock availability and other conditions.

I have returned my item to Acer, how soon will I received my refund?

Subject to the bank processing time.


Acer account

How do I register for Acer account?

Click on Register

Click on my account

And then click on Create an Account

Create an account

I’ve forgotten my password, how can I reset it?

Click on Sign In

And then click on Forgot Your Password? “My Account” page as shown below:

forgotpwd2

Enter your email address and click on the “Reset Password” button.

forgotpwd1

 

Others

How do I contact Acer customer service?

Our customer support is available 24/7 for any queries or technical assistance you may need. You can also reach us through our hotline number (02) 8-555-2300 as well as our official social media channels. Alternatively, you may reply to this email or send us a message on acerstore.ph@acer.com for order-specific concerns. We are more than happy to assist you.


How do I go about servicing my product?

You may send your product directly to our Repair Center. Find an Acer Repair Center near you here


If my product is out of warranty duration, do I need to pay for repairs?

If your product is out of warranty, you will be responsible for the repairing and parts charges.