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Shipping Information

Shipping Information

FAQ

What is the Acer Store holiday shipping schedule?
What is your Shipping Policy?
Has my order shipped?
How do I get my tracking number?
Do you ship to my country?
I live outside the US. Do I have to pay customs fees?
When will my backorder ship?
Can I change my shipping address?
Can I change my shipping method?

What is the Acer Store holiday shipping schedule?

Ship Date	FedEx Ground Service	FedEx Two-Day Service	FedEx Priority Service
12/15/2013	Arrives by Dec 24	Wednesday, Dec 17	Tuesday, Dec 16
12/16/2013	Arrives by Dec 24	Thursday, Dec 18	Wednesday, Dec 17
12/17/2013	Arrives by Dec 24	Friday, Dec 19	Thursday, Dec 18
12/18/2013	Not guaranteed to arrive by Dec 24	Monday, Dec 22	Friday, Dec 19
12/19/2013	Not guaranteed to arrive by Dec 24	Tuesday, Dec 23	Monday, Dec 22
12/22/2013	Not guaranteed to arrive by Dec 24	Wednesday, Dec 24	Tuesday, Dec 23
12/23/2013	Will NOT arrive by Dec 24	Will NOT arrive by Dec 24	Dec 24
12/24/2013	Will NOT arrive by Dec 24	Will NOT arrive by Dec 24	Will NOT arrive by Dec 24

This shipping grid is designed to help you determine, based on product availability, credit approval and other factors, when you can expect the scheduled delivery of your order(s) during the holiday season.

Refer to this grid to help you determine which shipping method you should choose if you want guaranteed delivery by Dec 24.
Orders must be placed and approved by 10 AM CST within the Continental United States on Dec 23 (with Priority Service) to arrive by Dec 24.*
*Applies only to Electronics & Accessories that are in stock and can ship within 24 hours. Actual delivery is subject to third party carrier and other factors.

More questions? Back to Main Help Page

What is your Shipping Policy?

Shipping times are estimated in business days. Ground = 3-8 business days, 2nd Day = 2 business days, Priority = 1 business day.
Weekend deliveries are not available.
Ground shipping is not available to all locations.
We cannot ship to PO Boxes, or APO/FPO.
Whole unit shipments (Notebooks, Netbooks, Chromebooks, Desktops, All In Ones, Tablets, Monitors, Projectors, and Ultra-thins) will require a signature for delivery.

More questions? Back to Main Help Page

Has my order shipped?: It may take 1-2 business days to process an order. Click hereto look up your order and see the shipping status.
More questions? Back to Main Help Page

How do I get my tracking number?: Click hereto look up your order and get your tracking number.
More questions? Back to Main Help Page

Do you ship to my country?: We ship to the United States only.
More questions? Back to Main Help Page

I live outside the US. Do I have to pay customs fees?: If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.
More questions? Back to Main Help Page

When will my backorder ship?: Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within a week. You will receive an email as soon as the product ships. Keep in mind that you will not be charged until your order has been shipped.
More questions? Back to Main Help Page

Can I change my shipping address?: Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.
More questions? Back to Main Help Page

Can I change my shipping method?: Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them.
More questions? Back to Main Help Page