Order Information
- What are the Acer Store customer service hours?
- What is my order status?
- Why did I receive multiple emails for my order?
- What payment methods can I use?
- Should I use spaces or dashes when I enter my credit card number?
- Does my billing address have to match the address on file with my credit card?
- Why is my credit card being rejected?
- When will my credit card be charged?
- How will the charge show up on my credit card?
- Do I have to pay sales tax?
- How do I get a copy of my invoice?
- How will you know where and how to send my physical product?
- How do I start a new order?
- What are the Acer Store customer service hours?
- Normal business hours are Monday – Friday 8am – 6pm CST
More questions? Back to Main FAQ Page
back to top- What is my order status?
- If you have an account set up with Acer Store, you can view your order status by looking up your order.
More questions? Back to Main FAQ Page
back to top- Why did I receive multiple emails for my order?
- You will receive emails including the order confirmation and shipping confirmation for any physical product orders. If your order contains both physical product(s) and software, you will also receive separate emails for the software purchase including product license key and invoices.
More questions? Back to Main FAQ Page
back to top- What payment methods can I use?
- We accept Credit Cards (Visa, MasterCard, American Express, Discover), Debit Cards (Visa, MasterCard, Discover), Amazon Pay and Affirm Financing* (for purchases of $700 and up). To pay by Credit or Debit Card select “Credit Card” at checkout. To apply for installment, please select Affirm during checkout.
More questions? Back to Main FAQ Page
back to top- Should I use spaces or dashes when I enter my credit card number?
- No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
More questions? Back to Main FAQ Page
back to top- Does my billing address have to match the address on file with my credit card?
- Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
More questions? Back to Main FAQ Page
back to top- Why is my credit card being rejected?
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There are many possible reasons for a credit card not being accepted:
- The card is expired.
- You have reached or exceeded your credit limit.
- You have exceeded your daily charge limit.
- A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can contact Customer Service for help by calling 1-800-910-2237. When you contact Customer Service, you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.
More questions? Back to Main FAQ Page
back to top- When will my credit card be charged?
- For purchases of physical products, you will be charged and invoiced shortly after your order is placed. This includes any preordered or backordered products. If your items are shipped separately, you will receive a shipment confirmation email for each product shipped.
More questions? Back to Main FAQ Page
back to top- How will the charge show up on my credit card?
- The charge for your order will appear on your credit card as: "Acer.com 2542984530". If your order includes both physical products and software, you will see separate line items for these charges – both appearing as “Acer.com 254984530”.
More questions? Back to Main FAQ Page
back to top- Do I have to pay sales tax?
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For both physical products and software, sales tax will be calculated dependent upon your billing and/or shipping address.
Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.
More questions? Back to Main FAQ Page
back to top- How do I get a copy of my invoice?
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You will receive a copy of your invoice via email once your order has processed.
Click here to look up your order and print a copy of your invoice.
More questions? Back to Main FAQ Page
back to top- How will you know where and how to send my physical product?
- If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
More questions? Back to Main FAQ Page
back to top- How do I start a new order?
- Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.
More questions? Back to Main FAQ Page
back to top
* Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.
