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Returns and cancellations

Returns and Cancellations

FAQ

What is your return policy?
Are returns subject to a restocking fee?
How do I request a refund?
How do I cancel my order?
When will my credit appear on my credit card?

What is your return policy for hardware?

Acer will accept returns and exchanges within 15 days of delivery for most hardware products.
Shipping will not be refunded.
The customer is responsible for the return of the product and must obtain a Return Merchandise Authorization (RMA) from Acer by sending an email to ecommerce@acer.com.
Item(s) must be returned within 7 business days of the issuance and receipt of a valid RMA.
Returns must include all original packaging, accessories and manuals, not have any missing parts or accessories (e.g, cables, manuals, driver disc) and be in a resaleable condition.
If you cause damage to and/or modify the product, you void your right to return. Acer will return such merchandise to the customer.
Refunds/credits will not be issued until Acer has received your returned product with a valid RMA and processed it accordingly. Please allow 7-10 business days for processing once we receive your return.
Obtaining a RMA number does not extend your Return or Exchange time period.

More questions? Back to Main Help Page

Are returns subject to a restocking fee?

Products may be returned within 15 days of delivery for a refund of the purchase price and taxes, if returned with no damage and with all accessories, components and parts; however, some returns will be subject to a restocking fee as follows:

If the purchase price was between $2,999.99 and $4,999.99, there will be a restocking fee of 15% of the purchase price that will be deducted from any refund due to customer.
If the purchase price is more than $4,999.99, there will be a restocking fee of 25% of the purchase price that will be deducted from any refund due to customer.

Acer is not required to accept products for return that customers have damaged or have lost, removed or otherwise failed to return accessories, components or parts. Acer may, in its sole discretion, accept these products, but will deduct the costs of repair or replacement accessories, components or parts from any refund due to customer. These deductions will be in addition to any applicable restocking fee above.

More questions? Back to Main Help Page

How do I request a return?: You must contact Acer to receive a return merchandise authorization (RMA) before returning your product. Product arriving without an authorized RMA will not receive credit. All merchandise without an authorized RMA will be returned to the customer.

To request a refund, contact Customer Service at ecommerce@acer.com.
More questions? Back to Main Help Page

How do I cancel my order?

You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note cancellation requests submitted during the weekend, or after business hours (8 AM - 6 PM CST) may not be processed before the product ships. Contact Customer Service by sending an email to ecommerce@acer.com to submit a request to cancel your order.

If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also view the shipping status of your order if you have created an account on this site by logging in to My Account and clicking on “My Orders” on the left side of the page.

More questions?Back to Main Help Page

When will my credit appear on my credit card?: LYour refund credit will appear on your card 5 - 7 business days after we receive your completed letter of destruction (ELOD or LOD).
More questions? Back to Main Help Page

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